Please take note: As all of our products are handmade and a lot of time and effort is put into creating your Firqy accessories, We follow a NO refund, NO cancellation policy in any whatsoever situation.

No confirmation mail delivered to customers indicate the order was not captured on the website as the customers did no wait or come back to the website after completing the payment as a mandatory step with an instruction of redirect mentioned at the time of payment. even though the money got deducted. In such cases once known we shall issue the partial refund with deduction of 3% payment gateway charges which are mandatory due to failure of redirecting or coming back to the website after payment.We strictly accept no forced refunds of the mandatory charges.
WE DO NOT accept forced refunds and cancellations.

We follow a no return, no exchange policy due to hygiene precautions.

If, in case any product is missing it will be sent immediately Only if you sent us a COMPLETE unboxing video ( from the very start until showcasing the products you received and the one’s you didn’t) with a 360-degree view making the tracking Id and address page completely visible before opening the seal of the package/courier bag.

All issues will be taken into consideration ONLY reported with 24 hours after delivery, we do not accept any issues reported after 24 hours of delivery.
All we ask is to drop an email with the missing product and a complete unboxing video as mentioned above.

Note: As some items are limited editions if the missing product fails to be available we will get in touch with you for alternative products available in the same range.

Email info@firqy.com

In some cases due to default courier services orders will be self collected by the customers.A simple mail of order not delivered will help us raise a complain regarding the same which will help us know if the order is to be self collected from the nearest P.o.This is most likely to happen in 0.001 percent of cases,we expect you to co-operate with it as it is completely out of our hands.In any case customers refuse to self collect we expect you to inform us, a return request will be taken into consideration with a refund of product value. The customer will have to bear with the shipping charges.

Incase we recieve no reply for reshipment (common reasons : invalid/oncomplete address,customer unavailable,refused to accept the order,, etc ) within 36 hours a refund will be initiated, the customer will be borne with a two way MANDATORY delivery charges of 12O/160  INR depending on your shipping region provided,we do not accept forced refunds.
We do not entertain open delivery, any package came returned to us will be reshipped, shipping charges will be borened by the customer, for cancellation of order a two way shipping charge will be borne by the customer
By any means due to any reasons listed by the customer for cancellation or returns, a two way ship chargeshall be borne by them.

We DO NOT accept forced return/exchange if the video criteria as mentioned above are not fulfilled.